Pellet Fan
Pit Talk -- Comments and Questions Regarding These Pellet Pits => recteq => Topic started by: okie smokie on October 15, 2019, 02:23:27 PM
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Has anyone bought the new front folding SS shelf? I am thinking about it and would like some feedback (not from RT website). $100 + shipping .
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Hey okie, not sure what you mean by new front SS shelf and then not from RT? I have the front shelf on my 680 and use it all the time.
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I got the shelf for my Stampede with the credit they gave me for my problems. It's OK. Looks nice, goes up easy and securely. It's a little narrow and pretty low at about 26" off the ground. The ball locks can also be a bit of a pain to put it down and take two hands, but I believe that's the same as the Bull shelf. Easy to install, uses the existing two bolts on the front. Handy to have. I think some of the home made shelves may be better, but if you want to buy one it does the job fine and should hold up well.
(https://www.rectecforum.com/threads/a-review-of-the-new-stampede-competition-cart-and-front-shelf.599/#lg=attachment1346&slide=0)
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Hey okie, not sure what you mean by new front SS shelf and then not from RT? I have the front shelf on my 680 and use it all the time.
"not from RT" means I wanted reviews from PF not the ones on the RT site, which they screen before adding to their list.
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I got the shelf for my Stampede with the credit they gave me for my problems. It's OK. Looks nice, goes up easy and securely. It's a little narrow and pretty low at about 26" off the ground. The ball locks can also be a bit of a pain to put it down and take two hands, but I believe that's the same as the Bull shelf. Easy to install, uses the existing two bolts on the front. Handy to have. I think some of the home made shelves may be better, but if you want to buy one it does the job fine and should hold up well.
(https://www.rectecforum.com/threads/a-review-of-the-new-stampede-competition-cart-and-front-shelf.599/#lg=attachment1346&slide=0)
Thanks, pbison, will go for it. I am 5' 9" so the 26" height will work out fine. I think 10" deep is enough. As I recall my Blaz'n GS shelf was about the same.
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I got the shelf for my Stampede with the credit they gave me for my problems. It's OK. Looks nice, goes up easy and securely. It's a little narrow and pretty low at about 26" off the ground. The ball locks can also be a bit of a pain to put it down and take two hands, but I believe that's the same as the Bull shelf. Easy to install, uses the existing two bolts on the front. Handy to have. I think some of the home made shelves may be better, but if you want to buy one it does the job fine and should hold up well.
(https://www.rectecforum.com/threads/a-review-of-the-new-stampede-competition-cart-and-front-shelf.599/#lg=attachment1346&slide=0)
Thanks, pbison, will go for it. I am 5' 9" so the 26" height will work out fine. I think 10" deep is enough. As I recall my Blaz'n GS shelf was about the same.
Another thing to consider is that the barrel overhangs the shelf. So if you put something a few inches high on it, the usable depth is just over 8".
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I got the shelf for my Stampede with the credit they gave me for my problems. It's OK. Looks nice, goes up easy and securely. It's a little narrow and pretty low at about 26" off the ground. The ball locks can also be a bit of a pain to put it down and take two hands, but I believe that's the same as the Bull shelf. Easy to install, uses the existing two bolts on the front. Handy to have. I think some of the home made shelves may be better, but if you want to buy one it does the job fine and should hold up well.
(https://www.rectecforum.com/threads/a-review-of-the-new-stampede-competition-cart-and-front-shelf.599/#lg=attachment1346&slide=0)
Thanks, pbison, will go for it. I am 5' 9" so the 26" height will work out fine. I think 10" deep is enough. As I recall my Blaz'n GS shelf was about the same.
Another thing to consider is that the barrel overhangs the shelf. So if you put something a few inches high on it, the usable depth is just over 8".
Will look more closely before decision. Thx
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Well I bought it and it arrived yesterday. Easy to put on. Brackets seem a bit flimsy to me and the snaps that hold the shelf up in place are a bit difficult as described elsewhere. Looks narrow because of the position but a kitchen plate will set on it easily. No platters tho--they will have to stay on the top of the pellet hopper. Not sure I will be entirely happy with it. When locked in place it feels sturdy with no wobble. We shall see. Don't look for my 5 star approval on the RT site for now. :-\
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I use the Traeger front shelf on my 680.
Have been very happy with it.
https://www.traegergrills.com/accessories/folding-front-shelf-34-series (https://www.traegergrills.com/accessories/folding-front-shelf-34-series)
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I use the Traeger front shelf on my 680.
Have been very happy with it.
https://www.traegergrills.com/accessories/folding-front-shelf-34-series (https://www.traegergrills.com/accessories/folding-front-shelf-34-series)
That is what I had on my 680 had it before RT made one for it. Far cheaper and I liked that is was closer to grate level, the only real issue was those stupid horn made it limited in space with lid down.
For the 590, I have seen a lot of folks using the fold down brackets from Amazon and making a nice wood or metal shelf for it, they could make the shelf deeper sso it had more space. Saved money also.
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I use the Traeger front shelf on my 680.
Have been very happy with it.
https://www.traegergrills.com/accessories/folding-front-shelf-34-series (https://www.traegergrills.com/accessories/folding-front-shelf-34-series)
That is what I had on my 680 had it before RT made one for it. Far cheaper and I liked that is was closer to grate level, the only real issue was those stupid horn made it limited in space with lid down.
I turned the horns around to avoid interfering with the shelf space.
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I use the Traeger front shelf on my 680.
Have been very happy with it.
https://www.traegergrills.com/accessories/folding-front-shelf-34-series (https://www.traegergrills.com/accessories/folding-front-shelf-34-series)
I just sold the whole 680 as it was just taking up space.
That is what I had on my 680 had it before RT made one for it. Far cheaper and I liked that is was closer to grate level, the only real issue was those stupid horn made it limited in space with lid down.
I turned the horns around to avoid interfering with the shelf space.
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I use the Traeger front shelf on my 680.
Have been very happy with it.
https://www.traegergrills.com/accessories/folding-front-shelf-34-series (https://www.traegergrills.com/accessories/folding-front-shelf-34-series)
I just sold the whole 680 as it was just taking up space.
That is what I had on my 680 had it before RT made one for it. Far cheaper and I liked that is was closer to grate level, the only real issue was those stupid horn made it limited in space with lid down.
I turned the horns around to avoid interfering with the shelf space.
Gotta keep the horns down on mine. It's a Sooner thing! Horns not in the way of anything but a tall bottle or such. :rotf:
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Have decided that the shelf is a B+. Stronger than it appears and now opens and closes easily. Also it appears to be 304 SS as it is not magnetic.
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Have decided that the shelf is a B+. Stronger than it appears and now opens and closes easily. Also it appears to be 304 SS as it is not magnetic.
To bad RT will not allow your review of less than 5 stars to be seen on their site.
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Have never seen less than 4 stars on their site. And 4 stars are rare.
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Have decided that the shelf is a B+. Stronger than it appears and now opens and closes easily. Also it appears to be 304 SS as it is not magnetic.
To bad RT will not allow your review of less than 5 stars to be seen on their site.
Will try to go for a 4 star. If printed, that would be fair. Actually, I am liking the shelf more as it works fine for me. Could be a bit deeper.
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Did not know that, so there reviews are useless.
Much like Walton's. I submit a good review of their Cellulose casings, and a average one for their Hot Dog Spice. They print the good one and not the other. I will never do business with Walton's again.
Have decided that the shelf is a B+. Stronger than it appears and now opens and closes easily. Also it appears to be 304 SS as it is not magnetic.
To bad RT will not allow your review of less than 5 stars to be seen on their site.
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Did not know that, so there reviews are useless.
Much like Walton's. I submit a good review of their Cellulose casings, and a average one for their Hot Dog Spice. They print the good one and not the other. I will never do business with Walton's again.
I made that decision on REC TEC for the same reason. I'll never know if a person or a business is lying to me if they have a policy of deceiving me. So I avoid them.
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Did not know that, so there reviews are useless.
Much like Walton's. I submit a good review of their Cellulose casings, and a average one for their Hot Dog Spice. They print the good one and not the other. I will never do business with Walton's again.
I made that decision on REC TEC for the same reason. I'll never know if a person or a business is lying to me if they have a policy of deceiving me. So I avoid them.
I understand both you and Bentley on that but I don't rely on their own web based testimonials. I always go to the web for reviews by consumer websites (not the sales oriented ones). But you do have to hunt for them i.e. PF. On the other hand, we should remember that often the happiest campers don't take the time to report, and the unhappy almost always do. A recent example for me was looking at customer reviews of a portable induction stove top. It showed about 50-- 5 star reviews and 5 one star. So about 10% bad. Then found out that several hundred had been sold by the dealer. So 55 reviews was not a good sample even tho they went ahead with the bad reviews. (the above numbers are a recollection, as I don't recall exact numbers-) So, my advice is to do your diligence before buying and then report to your friends both the good and the bad, as it will help them decide. Just IMHO.
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Also, I feel it fair to remind all that I recently was rewarded ($50 gift certif) for sending in some constructive suggestions to improve the 590. Never heard of anyone doing that before. It was not a review on my part, just a letter to service dept. They said they read all of those.
I am now in the mood to let them know that many consumers have noted that they only print the 4 and 5 star reviews and that it is a sore spot in some cases. Would that be appropriate, or should I just leave that to them? ???
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Logical viewpoint Okie, and I think I understand your position. My reluctance to buy from them is not based on the number of pro and con reviews on their or any other web site. It's based on their known refusal to publish the negative reviews while other, more forthright companies, seem to publish them and reply with something like, "We're sorry that you're not having a more pleasant experience. You might have better results if you... If that doesn't help, please call us at XXX for a more comprehensive discussion."
I view it as a deceptive and unethical corporate policy so I avoid them. But I've often been labeled as overreactive.
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Logical viewpoint Okie, and I think I understand your position. My reluctance to buy from them is not based on the number of pro and con reviews on their or any other web site. It's based on their known refusal to publish the negative reviews while other, more forthright companies, seem to publish them and reply with something like, "We're sorry that you're not having a more pleasant experience. You might have better results if you... If that doesn't help, please call us at XXX for a more comprehensive discussion."
I view it as a deceptive and unethical corporate policy so I avoid them. But I've often been labeled as overreactive.
So do you think I should or should not send a "caring customer" note to them about it? Bentley?
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I don't think they will care, but why not!
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Spoke to service rep, told him straight up about the testimonials. He was aware and himself said he felt the same. He will pass on my comment. I then ordered the little chimney vents using my credit. He could not find the credit but said he would go ahead and send them and find it later. I received confirmation the minute I hung up. Hard to beat the service. We shall see.
Gonna use the chimney extensions to anchor a winter overcoat, (will modify another or design my own). Nice winter project. :bbq:
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I am responding to the issue of limiting posted reviews to 4 stars or better on a company website.
I am a small business owner and for a few years we used to use an automated service that allowed customers to post online reviews.
We also limited PUBLIC posts to 4 or 5 stars. The few people who posted 3 stars or less we would reply to them privately.
I do not have a problem with that because I know from personal experience that it is very difficult to get ANYONE to post a review.
We actively seek reviews from our clients but a very small percentage take the time to reply. Almost all give us 5 star reviews and I can't remember the last time we had even a 4 star review.
It's not that the rest of our clients are unhappy. I know they are happy because I talk to every one of them on the phone at the end of the transaction. They just don't want to take the time to write a review.
I do the same thing. I have many companies that give me great service and ask for reviews but I don't do it because I'm very busy.
Also, I know that people who are unhappy are MUCH more likely to post a negative review than somebody who is happy.
So you could have 100 customers and 99 had a great experience but one person is upset about something. That one person may be the only person to post a review and gives a false impression of the company.
And often the person posting a negative review is upset about something not directly related to the product or service. If you read Yelp reviews, you know what I'm talking about.
Knowing how hard it is get ANY kind of review from customers, I'm very impressed with all the 5 star (and 4 star) reviews on the Rec Teq website.
Bottom line: DO NOT judge a company harshly for only posting good reviews on their website! As long as the reviews are legit they provide useful information about the company's products and services.
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My take on reviews.
Some are generated soon after the product or service is delivered.. This doesn't allow enough time for a proper assessment unless the product or service doesn't function or has an obvious defect..A six month to a year review should be more accurate. A person may be pressured thinking a bad review may result in difficulty receiving warranty or poor customer service.
On several occasions I have been reluctant to purchase an item based on reviews. It took a lot of convincing myself to go ahead and gamble on receiving something that could be destined to fail, not work,
has no customer support etc. So far these purchases have all turned out well with no problems whatsoever.
Some of the negative reviews are far out insane. These people have no sense of reality.
My most recent survey request came from my car dealer stating that I would be receiving a survey and anything below a 9 or 10 out of 10 wouldn't do. When I received the survey there was a $1,000 gas card draw being offered for completing it. Talk about influencing.
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My bottom line, your type of review process is useless. See my post about Walton's above!
Bottom line: DO NOT judge a company harshly for only posting good reviews on their website! As long as the reviews are legit they provide useful information about the company's products and services.
And that is about all a person can do.
On several occasions I have been reluctant to purchase an item based on reviews. It took a lot of convincing myself to go ahead and gamble on receiving something that could be destined to fail, not work, has no customer support etc. So far these purchases have all turned out well with no problems whatsoever.
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I personally think all reviews should be posted. We the consumers should be considered smart enough to sort them out. I agree that a lot of happy customers will not take the time so that relatively speaking, a higher percentage of unhappy's will report their bad experience. So what? As long as there are lots more positives, I think we can sort that out. On the other hand if there are a large percentage of unhappy's then we should read them closely and see what they are complaining about. Example: Customer has problem and calls or emails and gets no reply--that would influence me negatively. If he gets rapid reply and corrective service with good end result, then I would tend to discount his complaint. If he gets rapid reply and repeated bad result with no resolution or late resolution, then it is good to know also, even tho I am attracted to the product and may still buy it on the basis both rapid reply and/or other positive reports. Most important is whether the company is readily willing to replace or refund and has a record of honoring that commitment.
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On several occasions I have been reluctant to purchase an item based on reviews. It took a lot of convincing myself to go ahead and gamble on receiving something that could be destined to fail, not work,
has no customer support etc. So far these purchases have all turned out well with no problems whatsoever.
Some of the negative reviews are far out insane. These people have no sense of reality.
This is exactly why I think negative reviews are NOT very helpful in all but the most extreme cases of fraud and/or incompetence. A lot of people are idiots and some are deliberately out to make trouble for the company. I have had people post negative reviews about my company on Facebook when they never even used our services! They just wanted to cause problems.
If you want honest, unbiased reviews of products come to a forum like this. People can post all the negative stuff they want and others can challenge their opinions. Business owners don't want to get involved in that
kind of back and forth arguing on their websites, their goal is to sell products. So "testimonial" reviews are what they are, another tool to show how good a product is. Don't expect them to tell you the "bad" things.
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A nice front shelf is a must.
I have one on my Louisiana and I think it is the BOMB
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Regarding posting unfavorable reviews, gotta give it to Weber for their webpage feedback/reviews of the Smoke Fire grill.
Negative reviews seem to out-weigh the positives, but they post them all. While I like Weber products, I’ve passed on buying their smoker based on the reviews from recent owners who bought the gen 2 model and are still experiencing problems.
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Regarding posting unfavorable reviews, gotta give it to Weber for their webpage feedback/reviews of the Smoke Fire grill.
Negative reviews seem to out-weigh the positives, but they post them all. While I like Weber products, I’ve passed on buying their smoker based on the reviews from recent owners who bought the gen 2 model and are still experiencing problems.
Check with glitchy on here. He loves his according to his posts on here. He bought one, took it back, bought 2-3 other grills and sold them, and went back the Weber.
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A nice front shelf is a must.
I have one on my Louisiana and I think it is the BOMB
I love the front shelf I bought for my MAK many years ago.
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The one on my 590 has been great. Not real deep but enough to do the job.