Pellet Fan

Pit Talk -- Comments and Questions Regarding These Pellet Pits => GMG => Topic started by: Starship on October 17, 2017, 02:37:11 PM

Title: Ordering parts from GMG
Post by: Starship on October 17, 2017, 02:37:11 PM
Ordered a new igniter from GMG 5 days ago. Went to their online tracking and it says "currently processing" (whatever that means).

I have ordered things before (it has been a while) and got them in two or three days. Anyone have any idea what current shipping time are?
I know they are in Nevada and I'm in Oregon, so not looking for delivery date so much as when it was sent. 5 days in "processing" seems a bit excessive.
Title: Re: Ordering parts from GMG
Post by: Starship on October 17, 2017, 03:01:08 PM
Just heard back from GMG and should be delivered today.
Good ol GMG... :) :)
Title: Re: Ordering parts from GMG
Post by: Mudflap on October 17, 2017, 10:25:57 PM
Not in Springfield Oregon any more?

Warranty card I sent in 3-4 years ago said Lakeside Oregon.
Title: Re: Ordering parts from GMG
Post by: Brushpopper on October 18, 2017, 07:36:18 AM
Quote from: Starship on October 17, 2017, 02:37:11 PM
Ordered a new igniter from GMG 5 days ago. Went to their online tracking and it says "currently processing" (whatever that means).

I have ordered things before (it has been a while) and got them in two or three days. Anyone have any idea what current shipping time are?
I know they are in Nevada and I'm in Oregon, so not looking for delivery date so much as when it was sent. 5 days in "processing" seems a bit excessive.

I've had that happen also.  Then all of a sudden...

Quote from: Starship on October 17, 2017, 03:01:08 PM
Just heard back from GMG and should be delivered today.
Good ol GMG... :) :)
Title: Re: Ordering parts from GMG
Post by: Bentley on October 18, 2017, 06:01:38 PM
I think the Reno PO Box is just for LLC purposes and they still have where house in OR and they are also in N Cal part of the year, Cottonwood I think...
Title: Re: Ordering parts from GMG
Post by: Clonesmoker on October 23, 2017, 10:59:56 AM
I have used the GMG WiFi app to email for parts and they responded within an hour and got the parts ordered on a Saturday and had them on Tuesday the following week.  No complaints here!