I'd like to thank Bentley for leaving this topic up... and for the original poster for sharing , in a manner that I do believe was pretty sincere and not really trying to 'bash' the company, etc... I think virtually every grill maker is going to have issues from time to time... I think Rec Tec seems to handle problems as good or better then any other company, which is probably why it's so rare to see anything truly bad about a Rec Tec grill or a users experience with them.