I doubt it was a return if it was being sold as new. Much like the owner, the dealer and even the factory..it may not have been seen it right away! It might have got tweeked in transit, and until someone really had a chance to admire it and look closely it was not caught. I thought it is just misaligned and could be corrected, but if the dealer cant do it, I am pretty sure you will see both the dealer and Hearthland stand behind their product. Of that I am positive!
But again, I am a biased owner and know the company!