Pit Talk -- Comments and Questions Regarding These Pellet Pits > Memphis
Replacement parts for Memphis grills--no list on website
okie smokie:
On the Memphis site there is no comprehensive parts list. Just a couple of accessories shown. i.e. Flavorizer insert; meat probe.
1: why no list and prices?
2. Do you just call them when parts needed?
3. And do they have what you need?
Bentley:
Have only needed 2 things in 11 years and I just called Greg. I think me may be retired, but I am sure CS will help when anything comes up.
okie smokie:
Thanks for the info. Still wonder why this issue is not published on their cite? I suspect that there is a desire to imply that their products do not often require repair, which it appears is correct. I should have mine tomorrow as it is now here.
Canadian John:
My parts ordering experience with Memphis was ordering a spare igniter that I wanted for a spare. BTW - still using the original igniter that's almost 5 years old.
I had a few warranty items that were replaced promptly & w/o question.
The ordering process is: simply call Memphis with the unit's serial # and tell the what you are after. If it's warranty or not the part is on the way to you chop chop. Non warranty items require a credit card #.
I rather prefer this method vs on line ordering for several reasons. I feel the credit card info is more secure. If there is parts # change or improvement you'll get the latest along with any info related to the
replacement. Then it's always ao ask any questions you may have. I always found Memphis went out of their way to help. I got several good tips from Greg in the service dept when I talked to him..
I hope you will enjoy your Memphis as much as much as I do.
okie smokie:
Thanks John. Just got a call and they will deliver to me today around noon. I'm ready to assemble.
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