Pit Talk -- Comments and Questions Regarding These Pellet Pits > recteq

Alert! RT sale on 1070 with and without cabinet.

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pmillen:
I don't believe every customer should know how good or bad it [Customer Service] is. Quality is rarely mentioned but customer service is a constant mention.
[/quote]

An interesting and, from my perspective, correct viewpoint.  A few years ago someone asked me about Cookshack's Customer Service vis-à-vis the PG500.  I replied that I didn't know because I didn't have to contact them in 8 years.

BigDave83:

--- Quote from: pmillen on May 20, 2023, 08:53:14 AM ---I don't believe every customer should know how good or bad it [Customer Service] is. Quality is rarely mentioned but customer service is a constant mention.

--- End quote ---

An interesting and, from my perspective, correct viewpoint.  A few years ago someone asked me about Cookshack's Customer Service vis-à-vis the PG500.  I replied that I didn't know because I didn't have to contact them in 8 years.
[/quote]

Only cookshack product I have is probably 20+ years old, one of their electric smokers. Only issue I ever had was the chrome plating wore off the cooking racks after many years of use, SS replacements solved that. 

02ebz06:

--- Quote from: Bar-B-Lew on May 19, 2023, 09:21:17 PM ---
--- Quote from: 02ebz06 on May 19, 2023, 02:51:37 PM ---Has a 40lb hopper and free shipping.  Makes it hard to pass up with free shipping.
I'm tempted, but wife would kill me since we have a grill on order.

--- End quote ---

CANCEL.  Okie says RT is better.  I have not used either, but I think the RT looks better and is smaller and easier to get around.

--- End quote ---

That ain't happening.
I was thinking of getting it for a second grill (which I need like a hole in the head).
But SWMBO would not allow getting it.

If I hadn't seen the LSG, I would have had to decide between the RT and the Yoder.

I don't think the RT or Yoder hold a candle to the LSG.  My :2cents:

When I get it I will have to see...
 

okie smokie:

--- Quote from: 02ebz06 on May 19, 2023, 02:51:37 PM ---Has a 40lb hopper and free shipping.  Makes it hard to pass up with free shipping.
I'm tempted, but wife would kill me since we have a grill on order.

--- End quote ---
1070 has 30 lb hopper, 700 has 40 lb.

okie smokie:

--- Quote from: pmillen on May 20, 2023, 08:53:14 AM ---I don't believe every customer should know how good or bad it [Customer Service] is. Quality is rarely mentioned but customer service is a constant mention.

--- End quote ---

An interesting and, from my perspective, correct viewpoint.  A few years ago someone asked me about Cookshack's Customer Service vis-à-vis the PG500.  I replied that I didn't know because I didn't have to contact them in 8 years.
[/quote]
I agree that more attention to build quality is desirable. I think the reason that many RT owners comment on service is because they are not used to similar experience with other companies whose products they have used. It is kind of a pleasant surprise to have the phone answered by a person, who tries to answer your questions or switches you to an expert on the subject (i.e. WIFI). Try calling GE, or Whirlpool, or Traeger, ATT, or other appliance co.s, and the first thing you get is a recorded message, and choices of numbers to choose, then another recording and finally instructions to leave your number for a return call, which may or may not happen.
I have not had to call RT service often, but when I did was promptly served with speed, courtesy and accuracy. I think it is important to know that. Today's machines are more technically advanced with PID, WIFI, and other gadgetry. All of which are more subject to malfunction, even if of good quality initially. So a hx of good service is important to me. Of course build quality should also be reported by consumers. But both are important.

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