i started the smoker at 250 degrees and then turned it down to smoke and shortly thereafter it flamed out.  i believe this is the same thing that happened the day before too

i started the smoker at 250 degrees and then turned it down to smoke and shortly thereafter it flamed out.  i believe this is the same thing that happened the day before too

That was the exact scenario last winter when I had my 1 and only flameout to date.  Had the Pellet Boss set to a temp higher then ‘smoke’ and then went to back the temp down to ‘smoke’. I’ve done it many times, but for some reason it seemed to have problems that one time. Not sure if it was a lack of pellets being fed, or to many (smother the fire). I can’t remember...lol.

i started the smoker at 250 degrees and then turned it down to smoke and shortly thereafter it flamed out.  i believe this is the same thing that happened the day before too

I see, so it's like the Pellet Boss is possibly waiting too long between auger turns because it's trying to drop the temp in the pit. So then the fire smolders due to lack of pellets and then gets smothered when the auger feed picks up again. That would seem to be something with which the folks at MAK would be familiar. I would still call them and ask them; it couldn't hurt.