Pellet Fan

Pit Talk -- Comments and Questions Regarding These Pellet Pits => Memphis => Topic started by: okie smokie on April 03, 2022, 12:24:21 PM

Title: Replacement parts for Memphis grills--no list on website
Post by: okie smokie on April 03, 2022, 12:24:21 PM

On the Memphis site there is no comprehensive parts list. Just a couple of accessories shown. i.e. Flavorizer insert; meat probe. 
1: why no list and prices?
2. Do you just call them when parts needed?
3. And do they have what you need?

Title: Re: Replacement parts for Memphis grills--no list on website
Post by: Bentley on April 03, 2022, 05:14:43 PM

Have only needed 2 things in 11 years and I just called Greg.  I think me may be retired, but I am sure CS will help when anything comes up.

Title: Re: Replacement parts for Memphis grills--no list on website
Post by: okie smokie on April 03, 2022, 08:06:57 PM

Thanks for the info. Still wonder why this issue is not published on their cite?  I suspect that there is a desire to imply that their products do not often require repair, which it appears is correct. I should have mine tomorrow as it is now here.

Title: Re: Replacement parts for Memphis grills--no list on website
Post by: Canadian John on April 04, 2022, 08:15:03 AM

  My parts ordering experience with Memphis was ordering a spare igniter that I wanted for a spare. BTW - still using the original igniter that's almost 5 years old.

  I had a few warranty items that were replaced promptly & w/o question.

  The ordering process is: simply call Memphis with the unit's serial # and tell the what you are after. If it's warranty or not the part is on the way to you chop chop. Non warranty items require a credit card #.

  I rather prefer this method vs on line ordering for several reasons. I feel the credit card info is more secure.  If there is parts # change or improvement you'll get the latest along with any info related to the

 replacement. Then it's always ao ask any questions you may have. I always found Memphis went out of their way to help. I got several good tips from Greg in the service dept when I talked to him..

 I hope you will enjoy your Memphis as much as much as I do.

 

Title: Re: Replacement parts for Memphis grills--no list on website
Post by: okie smokie on April 04, 2022, 09:39:49 AM

Thanks John.  Just got a call and they will deliver to me today around noon. I'm ready to assemble.

Title: Re: Replacement parts for Memphis grills--no list on website
Post by: glitchy on April 04, 2022, 12:42:08 PM

Hope you’ve been working on hand exercises for all that film ;) Other than that mine was a breeze to assemble. Hope the new Beale is as easy as the old Pros for you.

Title: Re: Replacement parts for Memphis grills--no list on website
Post by: okie smokie on April 06, 2022, 12:02:07 AM

Reported it all on another thread with pics.  All went well. Ribs tomorrow. Thanks for the good wishes.