Just got off the phone with Rick @ GMG. Learned something new. If you hold the temp up button for 10 seconds upon startup it shuts off the auger and ignitor and will bring on the hopper fan as well as the combustion fan, it should anyway. Hopper fan came on but not the combustion fan. Somehow some pellets?? had gotten into it. No idea how but going to find out. OUTSTANDING customer support. Super nice guy and incredibly helpful.