Pellet Fan

Please login or register.

Login with username, password and session length
Advanced search  

News:

Welcome to Pellet Fan!

Pages: [1]   Go Down

Author Topic: PG 1000 problem  (Read 1951 times)

0 Members and 1 Guest are viewing this topic.

dieselr88

  • Knows what a Pellet Is.
  • *
  • Offline Offline
  • Posts: 22
PG 1000 problem
« on: May 04, 2019, 10:16:27 AM »
6 years old - not one problem until recently. Turned on, noticed after 15 minutes it still hadn’t ignited. Igniter on but pellets weren’t being fed by the auger. Checked voltage to auger, nothing, wiring/connections good. Wired auger direct - auger good. Called Cookshack, explained what I found and that I suspect the auger relay on the control board was bad. They were surprised the board failed and promptly shipped new board - no charge. I offered to pay but they said it shouldn’t have failed that soon. Installed the board, and we’re back in business. Hats off to them for going above and beyond with stellar customer service!!
Logged

Canadian John

  • Friends Want you to cook way to much.
  • ******
  • Offline Offline
  • Posts: 2698
  • HAPPY COOKING, Canadian John
Re: PG 1000 problem
« Reply #1 on: May 04, 2019, 12:06:44 PM »

That is a good example why some businesses thrive.
Logged

Bentley

  • Administrator
  • Your at the point in life...one pit is enough...
  • *
  • Offline Offline
  • Posts: 9681
  • Mayberry
Re: PG 1000 problem
« Reply #2 on: May 04, 2019, 03:55:11 PM »
Stewart runs a great company!
Logged
Bacon is a Gateway Food...

triplebq

  • Friends Want you to cook way to much.
  • ******
  • Offline Offline
  • Posts: 1220
  • If you are looking you ain't cooking
Re: PG 1000 problem
« Reply #3 on: May 04, 2019, 05:45:47 PM »
Glad you are back up and running
Logged
Orion Smoker Blaz'n Grid Iron Cookshack FEC-120 Cookshack Charbroiler CB036

Osborn Cox

  • Starting to taste the Smoke.
  • ***
  • Offline Offline
  • Posts: 217
Re: PG 1000 problem
« Reply #4 on: May 05, 2019, 09:42:37 AM »
Excellent, my limited interaction with them has also been very positive.    Great company, great products!
Logged
Cookshack PG1000, GMG Jim Bowie Prime, Traeger Lil Tex(retired), Blackstone Griddle
Pages: [1]   Go Up
« previous next »