I have been looking at this one for about a month now.
I take the reviews with a grain of salt. There are 15 now and 3 bad ones. I don't like the review format that Academy uses because you can't respond to them.
One of the bad reviews talked about an error code and not being able to start the grill. It was posted around the Nov/Dec timeframe. I have read from many different forums about this problem with almost all smokers that use a temp probe. The bitter cold weather this winter has affected many. Before starting the grill/smoker the probe is very cold (under 32*) and the error circuitry sees it as a problem with the probe and stops the grill/smoker from staring up. Most correct it by applying heat to the probe, just holding in your hand or a hairdryer, heatgun, whatever and after a few moments the grill/smoker starts up.
Another of the 1 star reviews says... The pellets were not lighting. He said he cleaned out the burn pot and tried to start again and the pellets would not ignite. Then he cleaned it again and tried the Manual lighting method (Trying to light the pellets by hand) and the pellets would not light. SO... He concluded that the ignition rod was not getting hot enough to ignite the pellets... WELL... I'm not a genius but I would have to believe that after trying to light the pellets by hand and they would not light... I think I might suspect the pellets and not the grill.
I have stopped by Academy and "touched" this grill and am impressed with the build. After looking at many different brands... This thing is heavy and seems very solid (reminds my of my old Oklahoma Joes).
After searching everywhere for info on this grill, I have been able to find a few others who own it and have asked many questions.
I have found out that the controller can be set to 600*. And two users have verified it will reach and hold 500*+ in 30 to 40* temps outside. They said there is a temp variation (side to side) of around 25 to 30* which I would expect in this size grill. The temp swings are around +/- 20* which is also well within the range I would expect.
The main cooking area is divided into 3 (fairly heavyweight) grates for a total of 40"x20" or about 800 sq in. And has a warming rack of about 37"x12". This thing is a monster!!!
It only comes with a 1 year warranty and Academy does not offer an extended warranty BUT you can get a third party 3 year extended warranty (same company that does Lowe's, Home Depot, others) for around $79.
I have been bouncing between the new Camp Chef SGX, Pit Boss Austin XL and this one. I think I'm gonna pull the trigger on the Outdoor Gourmet. At $499 I don't see how I can go wrong!