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Author Topic: PG 1000 problem  (Read 1946 times)

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dieselr88

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PG 1000 problem
« on: May 04, 2019, 10:16:27 AM »
6 years old - not one problem until recently. Turned on, noticed after 15 minutes it still hadn’t ignited. Igniter on but pellets weren’t being fed by the auger. Checked voltage to auger, nothing, wiring/connections good. Wired auger direct - auger good. Called Cookshack, explained what I found and that I suspect the auger relay on the control board was bad. They were surprised the board failed and promptly shipped new board - no charge. I offered to pay but they said it shouldn’t have failed that soon. Installed the board, and we’re back in business. Hats off to them for going above and beyond with stellar customer service!!
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Canadian John

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Re: PG 1000 problem
« Reply #1 on: May 04, 2019, 12:06:44 PM »

That is a good example why some businesses thrive.
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Bentley

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Re: PG 1000 problem
« Reply #2 on: May 04, 2019, 03:55:11 PM »
Stewart runs a great company!
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Bacon is a Gateway Food...

triplebq

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Re: PG 1000 problem
« Reply #3 on: May 04, 2019, 05:45:47 PM »
Glad you are back up and running
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Orion Smoker Blaz'n Grid Iron Cookshack FEC-120 Cookshack Charbroiler CB036

Osborn Cox

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Re: PG 1000 problem
« Reply #4 on: May 05, 2019, 09:42:37 AM »
Excellent, my limited interaction with them has also been very positive.    Great company, great products!
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Cookshack PG1000, GMG Jim Bowie Prime, Traeger Lil Tex(retired), Blackstone Griddle
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